Client Policies

Please take a moment to familiarize yourself with our policies. These guidelines ensure the best possible experience for every client we serve.

Payment in Advance

Elite Facials requires payment in advance for all services. Payment may be made by cash, credit card, or any other accepted payment method at the time of booking.

Failure to provide payment in advance may result in the cancellation or rescheduling of your appointment.

Packages & Final Sales

All packages and series of services purchased from Elite Facials are subject to an expiration date. Clients are responsible for scheduling and using their sessions before the package expires.

All sales at Elite Facials are final. Clients are responsible for reviewing and confirming the services and products they wish to purchase prior to completing payment. We are unable to process refunds or exchanges once a transaction has been made.

Cancellation & Rescheduling

We kindly ask that all cancellation or rescheduling requests be made at least 24 hours in advance of your scheduled appointment.

Cancellations or rescheduling requests received less than 24 hours before your appointment will incur a cancellation fee of 50% of the scheduled service.

Package holders who cancel late will have a session deducted from their package to accommodate scheduling. Please plan accordingly to make the most of your package.

Skincare Product Sales

All skincare product sales are final. Due to hygiene and safety regulations, Elite Facials does not accept returns or exchanges on any skincare products once purchased.

We encourage clients to consult with our team prior to purchasing products to ensure the best fit for your skin needs.